Privacy Policy

Effective Date: 1 June 2026

Welcome to Casino Cairns ("we", "our", "us"). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that you provide to us when you use our website, register an account, make deposits or withdrawals, or contact our support team. This information may include:

Full name
Date of birth
Contact details (email address, phone number, postal address)
Payment information
Identification documents for verification purposes
Account login details
Usage data such as IP address, browser type, and device information

2. How We Use Your Information

We use your personal information to:

Provide and manage your account and our services
Verify your identity to comply with legal and regulatory requirements
Process transactions and payments
Communicate with you about your account, promotions, and updates
Improve and personalise your experience on our website
Detect and prevent fraud or other unlawful activities
Comply with applicable laws and regulations

3. Disclosure of Your Information

We may disclose your personal information to:

Service providers who assist us in operating our business, such as payment processors, identity verification services, and IT providers
Regulatory bodies, law enforcement agencies, or other government authorities as required by law
Third parties involved in the event of a business transfer, merger, or acquisition

We ensure that any third parties we disclose your information to are bound by confidentiality and privacy obligations consistent with this Privacy Policy.

4. International Transfers

Your information may be transferred to and stored in countries outside Australia, including countries that may not have the same level of data protection laws. We take reasonable steps to ensure your information is protected in accordance with this Privacy Policy.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request deletion of your personal information, subject to legal and regulatory requirements
Withdraw consent where processing is based on your consent
Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Phone: +61 7 5555 1234

Address: 123 Casino Street, Cairns, Queensland, Australia

For more information on privacy rights in Australia, you may visit the Office of the Australian Information Commissioner (OAIC).