Responsible Gambling at Casino Cairns

At Casino Cairns, we are committed to providing a safe, fair, and enjoyable gaming environment for all our guests. We believe that gambling should always be a form of entertainment, and we take our responsibility to support the wellbeing of our patrons seriously. This page outlines the tools, resources, and support services available to help you gamble responsibly.

Our Commitment to Responsible Gambling

Casino Cairns operates in full compliance with the Queensland Responsible Gambling Code of Practice and adheres to all requirements set out under the Casino Control Act 1982 (Qld) and the National Consumer Protection Framework for Online and Land-Based Gambling. Our staff are trained to identify signs of problem gambling and to assist patrons in accessing appropriate support.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Common warning signs include:

Spending more money or time gambling than you intended
Chasing losses in an attempt to win back money
Borrowing money or selling possessions to fund gambling
Neglecting work, family, or personal responsibilities due to gambling
Feeling anxious, irritable, or depressed when not gambling
Lying to friends or family about your gambling habits
Using gambling as a way to escape stress or personal problems

If you recognise any of these signs in yourself or someone you know, we encourage you to seek help immediately.

Self-Exclusion Program

Casino Cairns offers a voluntary self-exclusion program that allows individuals to ban themselves from entering the casino premises and participating in gaming activities. Self-exclusion can be arranged for a minimum period of 12 months and can be extended indefinitely.

To apply for self-exclusion, please visit the Casino Cairns Responsible Gambling desk located near the main entrance, or contact our team directly:

Phone: (07) 4030 8888
Email: [email protected]
Address: 35–41 Wharf Street, Cairns QLD 4870

Self-exclusion is also available through the Queensland Government's Gambling Help Queensland program, which allows you to self-exclude from multiple venues simultaneously. For more information, visit www.gamblinghelpqld.org.au.

Pre-Commitment and Spending Limits

We encourage all patrons to set personal limits before they begin gambling. You can set limits on:

The amount of money you spend per session or per day
The amount of time you spend at the casino
The frequency of your visits

Speak to a member of our Responsible Gambling team at the information desk to discuss setting up a pre-commitment arrangement tailored to your needs.

Cooling-Off Periods

If you feel you need a break from gambling, Casino Cairns offers cooling-off periods ranging from 24 hours to several months. During a cooling-off period, you will not be permitted to enter the gaming floor. To request a cooling-off period, please speak with a Responsible Gambling officer or contact us using the details above.

Responsible Gambling Information and Signage

Casino Cairns displays responsible gambling information throughout the venue, including at all gaming machines, table games, and cashier areas. This includes information about odds, the risks of gambling, and how to access help. Clocks and natural lighting are maintained throughout the gaming floor to help patrons keep track of time.

Protecting Minors

Entry to the gaming floor at Casino Cairns is strictly restricted to persons aged 18 years and over. Valid photo identification is required upon entry. We have a zero-tolerance policy for underage gambling. If you are aware of a minor attempting to access the gaming floor, please notify a staff member immediately.

Responsible Service of Alcohol

Casino Cairns is committed to the responsible service of alcohol. Intoxicated persons will not be served alcohol and may be asked to leave the premises. Gambling while intoxicated can impair judgement and lead to poor decision-making. We encourage all patrons to drink responsibly.

Support Services and Helplines

If you or someone you know needs help with a gambling problem, the following free and confidential services are available 24 hours a day, 7 days a week:

Gambling Help Online
Free counselling and support for people affected by gambling.
www.gamblinghelponline.org.au
Phone: 1800 858 858
Gambling Help Queensland
State-based support, counselling, and self-exclusion services.
www.gamblinghelpqld.org.au
Phone: 1800 858 858
Lifeline Australia
Crisis support and suicide prevention services.
www.lifeline.org.au
Phone: 13 11 14
Beyond Blue
Mental health support for anxiety, depression, and related issues.
www.beyondblue.org.au
Phone: 1300 22 4636
MoneySmart – National Debt Helpline
Free financial counselling for people experiencing financial difficulty.
www.moneysmart.gov.au
Phone: 1800 007 007

Responsible Gambling Tips

Gamble only with money you can afford to lose
Set a budget before you start and stick to it
Set a time limit and leave when your time is up
Never chase your losses
Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
Take regular breaks during your gaming session
Balance gambling with other leisure activities
Do not borrow money to gamble

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available on-site seven days a week. We are here to assist you with self-exclusion applications, spending limit arrangements, referrals to support services, and any other responsible gambling concerns.

Location: Responsible Gambling Desk, Main Entrance, Casino Cairns, 35–41 Wharf Street, Cairns QLD 4870
Phone: (07) 4030 8888
Email: [email protected]
Hours: Open daily, 10:00 AM – 2:00 AM AEST

Last updated: June 2026. Casino Cairns is licensed and regulated by the Queensland Office of Liquor and Gaming Regulation (OLGR). Gambling is for entertainment purposes only. If gambling is no longer fun, please seek help.